Updated December 22, 2021
PNM is resuming disconnections as soon as August 16, for residential customers who are past due on their electric bill after the New Mexico Public Regulation Commission has ended the temporary emergency COVID moratorium.
Despite nonpayment, nearly 44,000 customers have been provided power for the last year and a half since the start of the pandemic, according to a news release. These customers are still responsible for paying for the electricity they used. PNM wants to help avoid shut-off situations, but customers must immediately take action by contacting PNM online at PNM. com/help or by calling 888-DIAL-PNM (888342-5766) from 7:30 a.m. to 6 p.m. Monday through Friday.
There are only three ways to avoid disconnection:
- Contact PNM to obtain financial assistance to help pay down or possibly pay off your pastdue balance.
- Contact PNM to get on a payment plan to pay over multiple months, so you do not have to worry about bringing your account current with just one payment.
- Immediately pay your past-due balance in full.
Disconnecting power is not something PNM wants to do, according to the release. In fact, PNM wants to help customers avoid it. Several thousand customers have recently set up a payment plan with PNM to catch up on their bill, helping them avoid disconnection, but it is critical that millions of dollars of financial assistance is not left on the table for the remaining New Mexicans who need help paying their utility bill.
For financial assistance with your past-due PNM bill, apply online at PNM.com/help or call PNM. PNM will review your qualifications with the following assistance programs to help pay down, or possibly pay off, your past-due PNM bill. In some cases, programs can be combined to maximize the amount of assistance you receive.